Care Service Supervisor vacancy

Who we are and why we need you

The Evergreen Care Trust, a registered charity, has been operating in Stamford, Bourne and surrounding villages since 2005 and more recently extending into the Deepings area. Evergreen enjoys a good reputation as we have sought to promote healthy ageing, and provide appropriate practical solutions to the needs of local older and vulnerable adults. Our Team of staff and volunteers offer a wide range of both free volunteer services and have for more than a decade provided paid for domestic, laundry and shopping assistance; we consider working together vital and take partnership with statutory and other agencies very seriously.

We are looking for a dynamic, enthusiastic person who is passionate about good care provision, enjoys working in a supervisory team, leading by example and service and who takes pride in their work.

Our Evergreen Care Services include the Home Support Service, the Wellbeing Warden Service and will also include Florence Care, our personal care service. The Home Support service has been operating since May 2005 offering domestic, laundry and shopping support. Following the conclusion of the Angel Pilot 2015/16 we included ‘Pop In’ visits to ensure the wellbeing of our members. The Home Support Worker is regularly engaged in formal monitoring, and increasingly, social care intervention alongside the domestic, laundry and shopping activities.

The Wellbeing Warden service is a ground-breaking role that has evolved out of the same Pilot programme. The service seeks to meet the needs of those we support by enabling them to establish and work towards their own personal wellbeing goals, those who may need a watchful eye, a little assistance and monitoring with meals and fluids and safe management of their prescribed medications. On occasion it has been our experience that a little support in times of crisis, may be needed with personal care also. Florence Care is a full personal care service linked to the Home Care Practitioner training program.

The Support Service runs Monday to Friday 9am-5pm, Wellbeing Warden service runs from 8am – 6pm and is a 7-day service, Florence Care will be a 7-day service 7am- 10pm.

We need you to :-


  1. Be a part of recruiting the front-line care staff, paying close attention to personal values, particularly in relation to our member group, work ethic and willingness to progress and learn.

  2. Inspire and motivate your team of care service workers, bringing out the best in the team and encouraging them to be the best that they can be. Establish Training and personal and professional development records -PDP’s (Professional Development Plans) for each of the Care service staff. This combined with your regular support and encouragement through your professional relationship with them, training opportunities and annual appraisal should give you a clear understanding of each team member.

  3. To support the Regulated Care team in planning and arranging their rosters with alternate weekend work for the team members. Recording annual and other leave on CARAS, ensuring the team can operate effectively with adequate time given to each call and back up support if needed.

  4. To respond to referrals for the Support, Wellbeing Warden, and Florence Care services, working with your supervisory colleagues, in allocating assessments, Care planning, implementation and evaluation of support given with each member, their carers and family; building relationships without compromising Data Protection principles and guidelines and our Confidentiality policy.


  1. Maintain statistics and records to monitor the use of the services, incidents and interventions and prepare reports that provide indicators of growth, appropriateness to need and trends in the changing circumstances of those we serve, their families and carers

  2. Develop best practice in Care planning and exercising the Care process -

Assess - Plan - Implement - Evaluate - Assess

Encouraging each individual care service worker in the team to exercise their observation skills with this process in their care delivery maintaining accountability for their service, sound handover, accurate and honest record and report writing. Generally, good communication and team work!

3. Promote and market Evergreen Care services with statutory agencies, partner organisations, community groups, local churches and other community centres.

4. As a part of the Supervisory team, work together with other management colleagues to build a well-integrated and comprehensive range of support and services that are appropriate and responsive to the changing circumstances of those we serve.

5. Provide regular Week and Weekend On Call cover in rotation with your supervisory colleagues and Line Managers. This will be negotiated to ensure fair work life balance.

This job is perfect for you if you are motivated to

  • Use your initiative to stay in tune with changes in Health and Social care legislation, CQC regulation, and local changes in need as it presents.

  • Take ownership and responsibility for your work, achieving what you set out to do

  • Provide clear guidance, support and instruction for those you supervise and work with

  • Empathise and show compassion with those you supervise, together with the members, their family and carers we serve.

  • Build good working professional relationships, communicating well, exercising discretion and diplomacy.

  • Commit to personal and professional development and learning, remaining teachable, learning from others.

Qualifications, experience and skills we need you to have

  • Have or be in the process of achieving the Care Certificate, Diploma in Health & Social care Levels 2/3 minimum qualification.

  • Line management or supervisory experience, On Call – confidence and resilience

  • A good understanding of current health and social care challenges and best practice

  • A calm disposition under pressure, ability to problem solve and ‘pour oil on troubled waters’

  • Understand the member group, their family and carers, their common concerns and circumstances and special conditions.

  • Good IT, phone and interpersonal skills

  • Be committed to integrated and interagency working for the benefit of those we serve

  • organised, and effective with time and planning.

  • You will need a clean driving licence and a road worthy vehicle

Who will you be reporting to and working with

You will report to the Care Services Manager RCM and or Senior Supervisor and work with fellow Care service colleagues, Volunteering and Marketing, HR & office Administration, Finance and Health and Safety, the CEO.

How you will be rewarded

The hourly rate is £12.05 incorporating rotational week and weekend On Call as part of your role with your supervisory colleagues and line managers. You are entitled to 20 days annual leave pro rata plus 8 days paid public holidays. Evergreen will pay into your pension scheme.

We seek to provide a supportive, fun and safe environment in which to work, and encourage every opportunity for you to develop your own skills and professional goals whilst positively influencing working professionals.

You will be part of an exciting team of committed and passionate staff who strive for the best on behalf of the vulnerable people we serve and support.

To Apply

Please complete the both Applications below and return them to

Application form Part 1 2020 Values based Recruitment May 2021
Download DOCX • 1.02MB
Employee Application Form Part 2
Download DOCX • 2.68MB

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